MyChart Frequently Asked Questions

What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have more questions?
I already have a MyChart account for my doctor's office. Why do I need another one?
I need to make a change to my health record. What should I do?
I sent my program nurse an email through MyChart. When will I get a response?
I have a family member in the program. Can we share one MyChart account?
Can I view a family member's health record in MyChart?
How do I ask a question about my family member's account?
I forgot my password. What should I do?
My activation code is lost, expired, or missing. How do I get a new one?
Where can I update my personal information (e.g., name, email, or change my password)?
How does MyChart keep my information safe?
What is your Privacy Policy?
What do I need to use MyChart?
Why was I was logged out of MyChart?
My activation code won't work. What should I do?

What is MyChart?

MyChart is a secure and personalized way for you to manage your health and connect with your program nurse and care team. Your time is important and we know you need to access your information quickly. MyChart is an easy way to:

  • View the care plan you and your nurse created together.
  • Access trusted health resources.
  • Get in touch safely and securely with your care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our members.

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How do I sign up?

You will be sent an activation code in the mail. Use this code to log in and create your own username and password. If you don't have an activation code, call your care team to get one. Or ask to sign up during the next call with your program nurse.

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Who do I contact if I have more questions?

There are two ways to get in touch:

  • Email us at webmaster@accordant.net.
  • Call our MyChart Member Support Line at 1-866-360-5658.
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I already have a MyChart account for my doctor's office. Why do I need another one?

Each doctor's office has its own MyChart system. So, you will need a new MyChart account to work with your program care team. Read our Privacy Policy for more details.

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I need to make a change to my health record. What should I do?

Your care team uploads information from your record to MyChart. If something isn't right, please contact your care team to discuss changes.

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I sent my program nurse an email through MyChart. When will I get a response?

Your nurse will usually respond to your email in 1 to 3 business days. For urgent issues, do not use MyChart. Contact your doctor or call 911 for an emergency.

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I have a family member in the program. Can we share one MyChart account?

No, accounts cannot be shared. Health records contain sensitive information. Each adult must sign and submit a "Release of Information Form" to allow others to access their account.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called "proxy access." Give us a call to set up proxy access. Then, log into your MyChart account. View the other health record by going under the Settings tab and click on "Personalize."

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How do I ask a question about my family member's account?

When you create a MyChart account, it is for yourself. So, any questions you ask are placed in your health record. Sending an email about a family member from your personal account can create errors in both of your health records.

If you have a question about someone else, call your doctor or program nurse first. That way the question (and answer) will be placed in the correct account.

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I forgot my password. What should I do?

There are two ways to reset your password:

  • Click the "Forgot Password" link on the sign-in page to reset your password online.
  • Call our MyChart Member Support Line at 1-866-360-5658.
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My activation code is lost, expired, or missing. How do I get a new one?

Email us at webmaster@accordant.net. We will verify your information and send you a new code by US Postal Mail. To protect your privacy, activation codes are only sent by mail.

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Where can I update my personal information (e.g., name, email, or change my password)?

To update your name, email, and more:

Log into your MyChart account.

Go to the "Health" tab and then click on "Demographics."

To change your password:

Log into your MyChart account.

Go to "Settings" and then click on "Security Settings."

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How does MyChart keep my information safe?

We take great care to make sure your health records stay private and secure. Access to MyChart is controlled through secure activation codes, personal usernames, and passwords. You set your own password and control who can see your account. All emails through MyChart are sent through our secure website.

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What is your Privacy Policy?

MyChart follows all federal and state laws about privacy. Your name and email address are part of your health record and we will never sell or lease this information. Read more about Privacy here.

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Why was I was logged out of MyChart?

This is one way we keep your MyChart account safe. If your keyboard is idle for 20 minutes, you will be logged out of MyChart. Log out of your MyChart session anytime you leave your computer.

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What do I need to use MyChart?

You need a computer, an Internet connection, and a current browser (like Internet Explorer or Google Chrome).

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My activation code won't work. What should I do?

For your safety, your activation code will expire after 30 days. Also, it can only be used once to set up your account. If your code does not work, there are two ways to reach us:

  • Email us at webmaster@accordant.net.
  • Call our MyChart Member Support Line at 1-866-360-5658.
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